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Frequently Asked Questions
Got questions? We’ve got answers. Here are the things people ask us the most about High Tees.
Where’s my High Tee?
High Tees are printed to order, which means they take a little longer than off-the-shelf fashion. Good things (and great tees) take time!
- Australia: Please allow 14–20 days for delivery
- International: Please allow 20–25 days depending on your location
- You’ll receive a tracking code from Australia Post once your tee is on its way
- Still no luck? Email us at hello@hightees.com.au with your order number and tracking details
My High Tee is the wrong size. Can I exchange it?
Absolutely. If your tee isn’t the right fit, we’re happy to exchange it for another size of the same value.
- Return the tee unworn and unused
- Sorry, no exchanges on items that have been worn, used, or damaged
- Full details are available on our Returns & Refunds page
What size should I wear?
We want you to look and feel great in your High Tee.
- Our tees are unisex with a classic fit
- If you like it snug, size down. If you like it relaxed, size up
- A full size guide is available on each product page
Still unsure? Flick us an email at hello@hightees.com.au with your usual size, and we’ll help out.
Can I order a custom High Tee?
Yes! We love bringing your ideas to life. Whether it’s your dad, your fur baby, your teacher, or your neighbour – we can create a one-of-a-kind design.
- Custom designs take a minimum of four weeks to complete
- Prices start at $120
- Email hello@hightees.com.au to chat about your High Tees hero
Please note:
- We don’t draw babies (super cute, but very tricky)
- We don’t create trade-marked characters or images (copyright rules are important)
- We also reserve the right to say no if it is not the right fit for us too.
Do you ship internationally?
Yes, we do. High Tees heroes are worn all over the world!
- International delivery takes around 20–25 days
- Shipping rates are calculated at checkout
- You’ll receive tracking so you can follow your order’s journey
How do I care for my High Tees item?
We want your gear to last as long as your hero’s legacy. Here’s how to care for your High Tees pieces:
T-shirts & Hoodies
- Wash cold, inside out
- Use mild detergent
- Do not bleach
- Tumble dry low or line dry in the shade
- Cool iron if needed (avoid the printed area)
Tote Bags
- Spot clean with a damp cloth
- Hand wash gently if needed
- Line dry only
Mugs
- Dishwasher safe
- Microwave safe
- Treat it kindly and it’ll hold your morning coffee for years to come
How are High Tees printed?
Every High Tee starts with Jess’s original hand drawn design. From there, our local Melbourne printers work their magic using the best print technology available.
Apparel printing
- DTG (Direct-to-Garment): Our classic method. The design is digitally printed directly onto the fabric using water-based inks. This creates a soft, breathable finish that matches Jess’s original artwork beautifully.
- DTF (Direct-to-Film): Our new high-spec process. The artwork is printed onto a special film, then heat-pressed into the fabric. This method combines the best of digital printing and screen printing. The result? A print that won’t fade like digital prints or peel like vinyl — it’s the highest quality finish on the market.
Why we love it
- Printed to order for zero waste
- Water-based inks that are Oeko-Tex™ certified and CPSIA compliant (safe for babies and youth apparel)
- Kinder to the planet than traditional plastisol inks
- Long-lasting, vibrant prints that keep your hero looking sharp
What is a Social Enterprise?
High Tees is proud to be a social enterprise. That means we’re a business built with purpose.
- We create products people love, but we also exist to make a positive impact
- 50% of our profits are donated to charities making real change in the community
- Buying a High Tee means you’re not just shopping — you’re supporting ethical fashion, local art, and grassroots organisations
- It’s fashion with meaning: every purchase helps tell a story and fund a cause