FAQS

My package has not arrived just yet? 

 Our tees are printed to order so it can take little longer than off the shelf, bulk manufactured products. Please allow 14- 20 days for your tees to get to you. For our international customers, it might be 20-25 days depending where you are. 

Please check your tracking code first through Australia Post. You can track your item on this website : https://auspost.com.au

If you have no luck with Australia Post, please send an email to HIGH TEES via hello@hightees.com.au with your order number and tracking number.  

My Tee is the wrong size, what do I do? 

 We are happy to exchange your tee for a tee of the same value if the size is not quite right. All you have to do is return the original tee unworn and unused. Please read our Return Policy and Procedure here. 

 Please note, we will not exchange the tees if

  • The product has been worn or used
  • The product has been damaged

What is the printing process?

Jess designs and hand draws the image using a monotonal range of markers. The image is then sent to our wonderful, local printers who print on to the tee. 

The prints are created using the latest ‘Direct-to-Garment’ (DTG) printing equipment  which allows for print to order. Brother GT DTG machines and industry leading heat curing equipment create the best full-colour, water-based prints making sure the print is a true match to the original design. 

The inks used are waterbased inks from Brother. Unlike other inks on the market, Brother waterbased digital inks are Oeko-Tex™ certified and CPSIA compliant, meaning they are safe to print on baby and youth apparel. Waterbased inks also have a reduced impact on the environment compared to common platisol inks.

There is an Adult Tee I would love in a baby onesie, can I get it in Littlies version? (or Vis Versa)

In most cases, this is very easy for us to arrange. Please send an email to hello@hightees.com.au and we can see what we can do. 

I would love to get a tee of my Dad for his birthday. Do you do custom, one off designs?

Yes we do! We love doing one offs - if it is your dad, your fur baby, your teacher, your neighbour.

We do draw the line at babies (they are very tricky to draw!), characters such a Captain America and plus we would be in breach of copyright, and people that do not align with what our brand stands for.

Custom designs do require a minimum of 4 weeks to organise and start at $120.00